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Questions
1)  How do I get assistance with any equipment from the Technology Department?
2)  How do I get assistance with a Building Telephone problem or a Cell Phone problem?
3)  How do I get assistance with questions regarding any Software?
4)  What does the Rome City School District's Technology Plan entail?
 
Answers
1)  Q How do I get assistance with any equipment from the Technology Department?
A
In order to provide good customer service for all your technical needs, we suggest that you fill out a Work Order. This is required by the IT Department.

This is to insure you that everyone in the IT Department is constantly looking at this Work Order Database and will address each work order as it comes in, rather than having you leave an email or telephone message for anyone in the IT Department.

*This is to make sure that your request not missed.

*If you need immediate technical advice and you are in an Elementary School you
would contact your Building Sysop.

*If you are in either Middle School or the High School you would contact your
Building's PC Specialist.

*If these steps are met, and you require more assistance or if this
is an Emergency, you should contact the IT Department.

Below is an attachment that will directly link you to the Work Order Database.

Attachment:
 IT Work Order Data Base
 
2)  Q How do I get assistance with a Building Telephone problem or a Cell Phone problem?
A
In order to provide good customer service for all your technical needs, we suggest that you fill out a Work Order. This is required by the IT Department.

Information to be included to provide good customer service for your telephone problem:
*Building Location
*Phone Extension
*Staff Members Name
*Your Email Address

State problem with the phone:
*Is there Dial tone?
*Can you receive calls?
*Can you dial out?
*Has the phone been unplugged?
*Is there static on the phone?
*Do you need your phone relocated?

Below is an attachment that will directly link you to the Work Order Database.

Attachment:
 IT Work Order Data Base
 
3)  Q How do I get assistance with questions regarding any Software?
A
In order to provide good customer service for all your technical needs, we suggest that you fill out a Work Order. This is required by the IT Department.

Information to be included to provide good customer service for your software problem:
*Type of Software or Software Name
*State the problem that you are having
*Staff Members Name
*Your Email Address

Below is an attachment that will directly link you to the Work Order Database.

Attachment:
 IT Work Order Data Base
 
4)  Q What does the Rome City School District's Technology Plan entail?
A
District Mission:
The mission of the Rome City School District is to nurture, challenge, and inspire each learner.

Please See Attachment: